Registration Questions

RDE Registration Change Policies

REFUND POLICY



The Pleasant Prairie Triathlon is not able to offer refunds for any reason, as we offer all runners the opportunity to transfer their registration to another person or event, change their distance or defer to next year. (This includes those who experience illness, injury or any other condition that may prevent them from participating in the event.)

 

DISTANCE CHANGES

On or before Friday, June 7 at 12pm (CT):

  • When changing to a different event, the registrant will automatically pay the difference between the events, if the event they are changing to is more expensive.
  • No refunds if the registrant is changing to a less expensive event.

Friday, June 7 12:01pm (CT) through Wednesday, June 19 11:59pm (CT):

  • A participant may change distances, but there will be a $10 change fee associated with this change.
  • No distance changes are allowed on Race Day.

How to Change Your Race Distance in RunSignUp

  • Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under "Upcoming Events." This shows a list of all Race(s) that are coming up.
  • You are able to manage the registration for the Race by clicking "Manage Registration".
  • From the top bar, choose "Transfer Event."
  • Choose "Start Transfer." Follow the instructions and complete your registration.

 

WAVE CHANGES

  • Waves may be changed up until Wednesday, June 19 11:59pm.

How to Change Your Wave in RunSignup

  • Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under "Upcoming Events." This shows a list of all Race(s) that are coming up.
  • You are able to manage the registration for the Race by clicking "Manage Registration."
  • From the top bar, choose "Questions." Follow the instructions and change your wave.

 

RACE TO RACE TRANSFERS

On or before Friday, June 7 at 12pm (CT):

  • May transfer to any Race Day Events event.
  • When transferring to a different race, the registrant will be credited for their original amount minus the transfer fee of $10. This credit can be used to cover the event cost in the new event.
  • No refunds if transferring to a different race of lesser cost. Registrants will still pay a $10 transfer fee.

After Friday, June 7 at 12pm (CT):

  • Absolutely no race transfers within 2 weeks of Race Day.

How to Transfer to a New Race in RunSignUp

  • Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under "Upcoming Events." This shows a list of all Race(s) that are coming up.
  • You are able to manage the registration for the Race by clicking "Manage Registration".
  • From the top bar, choose "Transfer to Another Race." Follow the instructions and complete your registration.

 

BIB EXCHANGES (PARTICIPANT TO PARTICIPANT)

On or before Friday, June 7 at 12pm (CT):

  • $10 bib exchange fee paid by the original registrant.
  • The original registrant may give their registration to a new registrant, pays the $10 fee, then the new registrant can register at a $0 fee.
  • There are no refunds and any money exchange is up to the parties involved.

Friday, June 7 12:01pm (CT) through Wednesday, June 19 11:59pm (CT):

  • $25 bib exchange fee paid by original registrant.
  • There are no bib exchanges at Packet Pick Up or on Race Day.

How to Start a Bib Exchange in RunSignUp

  • Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under "Upcoming Events." This shows a list of all Race(s) that are coming up.
  • You are able to manage the registration for the Race by clicking "Manage Registration".
  • From the top bar, choose "Transfer to Another Runner."
  • Enter the new registrant's First Name, Last Name and E-mail Address. Then click "Transfer as a Gift."
  • You'll be asked to complete payment for the transfer fee to complete your portion of the transfer.
  • MAKE SURE to let the new registrant know that they'll receive an e-mail from RunSignUp inviting them to register. They will need to complete registration for the process to be completed.

 

DEFER TO NEXT YEAR

On or before Friday, June 7 at 12pm (CT):

  • Participants will not receive a refund, but may defer to next year by paying a $25 fee.
  • We do not offer refunds in lieu of deferrals.
  • Deferrals may only be made for one year. A participant may not defer again the following year.

After Friday, June 7 at 12pm (CT):

  • Absolutely no deferrals within 2 weeks of Race Day.

How to Defer to Next Year in RunSignUp

  • Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under "Upcoming Events." This shows a list of all Race(s) that are coming up.
  • You are able to manage the registration for the Race by clicking "Manage Registration".
  • From the top bar, choose "Defer Registration." Follow instructions and complete.

 

SHIRT SIZE CHANGE

On or before Friday, June 7 at 12pm (CT):

  • You may change your shirt size online, dependent upon availability of shirt inventory.

After Friday, June 7 at 12pm (CT):

  • If a participant needs to change a shirt size, they must pick up the size originally ordered and may exchange post-race, dependent upon leftover inventory.

How to Change Your Shirt Size in RunSignUp

  • Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under "Upcoming Events." This shows a list of all Race(s) that are coming up.
  • You are able to manage the registration for the Race by clicking "Manage Registration".
  • From the top bar, choose "Giveaway Management." Follow instructions and update to your preferred shirt size.

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